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FREQUENTLY ASKED QUESTIONS
Choosing to hire a service for your home or business can be a tiring task. Let Polished help make the process an easy and hassle free choice! Please find a list of our most frequently asked questions below. If your question isn't listed, reach out to our friendly staff for a quick response!
HOW MUCH WILL IT COST?
Every home and business has it's own specific needs. There are many factors such as size, frequency, location, etc. that all play an important role in the price. We are able to give estimated pricing after a detailed conversation about your specific needs. After our discussion, we can setup a free in-home estimate and provide you with detailed pricing options. Our service can be further customized to meet your specific budget and service needs! Our rates are competitive with other licensed services in the area. Our rates are not negotiable and allow us to pay our staff fairly and competitively. We strive to offer our employees a comfortable, livable wage with paid time off, paid holidays and a retirement match.
WHAT ARE MY PAYMENT OPTIONS?
Polished currently accepts cash, check (payable to Polished, LLC), credit cards and PayPal. Payment is due on the day of service with a no payment, no clean policy.
DO I HAVE TO SIGN A CONTRACT?
No! We understand that your needs and circumstances can change at anytime. Therefore, we understand that service cancellation can come when least expected. When scheduling a one time cleaning we do require a non-refundable deposit to hold your service date. We do have a set of Policies and Procedures to be signed by our clients. This form states basic policies to operate most professionally but in no way binds you to our service. A copy of our policies is available upon request.
ARE YOU LICENSED AND INSURED?
Of course! We carry general liability insurance and have a MD Sales and Tax Use License. Proof of insurance is available upon request.
WHAT ABOUT CLEANING SUPPLIES?
Polished uses cleaning products from the Proctor and Gamble Professional Line. These products are the best in the industry providing our clients with a home or business that is sanitized and disinfected upon completion. Our vacuums maintain the same high quality from Hoover and Sanitaire. Complying with OSHA regulations, we carry SDS sheets for all of the products we use. Due to compliance issues, client provided cleaners will be considered per request.
HOW CAN I PROVIDE ENTRY TO THE TEAM?
Whatever is most comfortable for you! Ideally, a key for entry is most reliable. When a key is given to our office it is coded and kept secure in a lock-box in our office. Coded entry locks are another option whether it be for a garage or door lock. A hidden key or unlocked door, isn't ideal or the safest option. We are happy to follow instructions as stated but please know that we have exceptions with this entry that can be found in our Policies and Procedures form.
WHEN SHOULD I EXPECT THE TEAM?
If your arrival time is flexible and a specific time is not needed, the team will provide service between normal working hours of 8am-4pm. If a specific arrival time is requested, we will do our very best to accommodate your needs. An approximate estimated time of arrival will be sent the day prior with a two hour time frame. At times the team will face unplanned obstacles such as traffic, a lockout, etc. that will change their arrival time. If the team cannot meet the previously promised time, they will notify you of the delay as soon as possible. We always ask for your understanding with unplanned circumstances that causes arrival time delays or changes.
WHAT IF I NEED TO CHANGE A CLEANING DATE?
From time to time your cleaning might fall on a day that's not convenient for you and that's okay! If you need to change a cleaning date please notify our office with as much notice as possible (two weeks preferred). We will always do our best to meet your schedule requests. If your cleaning falls on a holiday our office will notify you at a minimum of four weeks in advance to reschedule. We do have a cancellation policy with details stated in our Policies and Procedures.
WHAT SHOULD I DO ON MY CLEANING DAY?
Your cleaning day is here! Please ensure our staff has reliable entry, payment is made and service areas are 'picked up'. When service areas are picked up and cleared of clutter it allows the team to focus on the actual cleaning. Further details can be found in our Policies and Procedures.
WHERE SHOULD I KEEP MY PETS?
We love Pets! Pets are members of your family and we will always respect that. However, if your pet is territorial, we may suggest that they be placed in areas that we are not working in. We want your pets to feel safe and comfortable while the team is there too! Our technicians are not trained to clean pet excrement, this includes cleaning of litter boxes and dog kennels. In the event that pet excrement is found, the technicians will leave a note to inform you.
WHO WILL BE CLEANING?
Being professional, friendly and honest are basic requirements at the time of hire. Our employees are then all thoroughly trained, screened and have current background checks on file. All employees are able to clearly communicate with our clients as well. Our standards of hiring match our unparalleled standard of cleaning.
HOW ARE DAMAGES HANDLED?
Accidents will and do happen, even when the most care and concern for your items is taken. Our staff will notify you as soon as possible of any damage in your home. We will make every attempt to replace or reimburse damaged items caused by the negligence of Polished staff. Please see our Policies and Procedures for further details.
DO YOU OFFER A SERVICE GUARANTEE?
Polished strives to provide outstanding cleaning service to our clients. If you are unhappy with any cleaning service provided, you are required to notify us within 24 hours of service in order for us to address and correct the problem. If we receive prompt notification, we will schedule a re-cleaning appointment on the next business day at no cost to you. After the re-cleaning, if you still have concerns, we will meet with you again to discuss.
A GIFT OF CLEANING
A Polished gift certificate is the perfect gift for anyone! Contact our office for more information!